Job from partnerJob DescriptionJob Description
???? Do you thrive in fast-paced environments where solving complex technical problems and supporting clients go hand in hand?
We’re looking for an L2 Help Desk Specialist for a 6-month contract, who thrives in a fast-paced MSP environment and enjoys tackling complex technical challenges across a variety of client environments. This is a hands-on, high-impact role where you’ll work across infrastructure, cloud, and end-user systems, owning issues end-to-end and contributing to long-term solutions, not just quick fixes.
This is an opportunity to join a team that values curiosity, accountability, and continuous improvement, where your technical voice is heard, and your growth is actively supported.
???? Who You Are
- A strong IT support professional with experience handling Level 2 escalations in a dynamic environment
- Someone who enjoys digging into root causes, not just resolving surface-level issues
- Comfortable working directly with clients and building trusted relationships
- A team player who supports others while taking ownership of your work
- Naturally curious, always looking to learn new technologies and improve systems
- Calm under pressure, organized, and able to manage multiple priorities effectively
???? Work Type
- Location: Vancouver, BC (mostly remote, but client site visits will be required on an ad-hoc basis)
- Contract Length: This is a 6-month contract to start with the possibility to convert to full-time permanent
- Vacancy Type: This role is a newly created position
Requirements
???? What You’ll Do (Your Superpowers)
- Act as an escalation point for Level 1 technicians, resolving complex desktop, server, and network issues within SLA expectations
- Troubleshoot and support Microsoft environments, including Active Directory, Office 365, Azure/Entra ID, and Exchange Online
- Diagnose email and connectivity issues (SMTP, POP, IMAP, network-related problems)
- Support virtualization platforms such as VMware and Hyper-V
- Handle networking and security troubleshooting (TCP/IP, firewalls, access issues)
- Contribute to project work, including system migrations, cloud transitions, and infrastructure improvements
- Assist with backup and disaster recovery planning and execution for client systems
- Continuously identify opportunities to improve systems, processes, and client environments
⭐ What We’re Looking For (Our Wishlist)
- 3+ years of hands-on IT support experience, ideally within an MSP or multi-client environment
- Strong technical foundation across Microsoft environments, including Active Directory (on-prem & Azure/Entra ID), Microsoft 365, and Exchange Online
- Proven experience in troubleshooting server, desktop, and network issues in a fast-paced support setting
- Solid understanding of virtualization technologies (VMware and/or Hyper-V)
- Working knowledge of networking fundamentals, including TCP/IP, firewalls, and security troubleshooting
- Experience with cloud platforms and modern endpoint management tools (Intune, Azure, O365 ecosystem)
- Familiarity with RMM, PSA tools, and system monitoring platforms
- Exposure to backup and disaster recovery processes across client environments
- Strong analytical and root-cause problem-solving skills, with the ability to manage and resolve escalated issues effectively
- Excellent communication skills with a client-first mindset, comfortable acting as a trusted technical point of contact
- A collaborative team player who can support and mentor Level 1 technicians when needed
- Highly organized, adaptable, and able to perform under pressure in a dynamic environment
???? What Makes This Role Exciting
- Diverse Technical Exposure – Work across multiple client environments, technologies, and challenges
- Project Involvement – Get hands-on with migrations, cloud initiatives, and system improvements, not just tickets
- Growth-Focused Environment – Ongoing training, certification support, and knowledge-sharing culture
- Real Ownership – You’re trusted to solve problems properly and make meaningful improvements
- Strong Team Culture – Collaborative, supportive, and built around shared success
Benefits
- Base Salary: $60,000 - $70,000
- Paid Time Off: Competitive vacation and personal days to maintain a healthy work-life balance
- Benefits Package: Medical, dental, and vision benefits to support your overall well-being
- RRSP Matching: Employer contributions to a group RRSP program, supporting your long-term financial security
???? Ready to Elevate Your Career? Apply Now!
At STACK IT Recruitment, we connect top talent with standout opportunities. If you meet at least 70% of the qualifications, we encourage you to apply for it. We’d love to chat!
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✨ We’re proud to support diversity and inclusion. Need accommodation during the hiring process? Just let us know; we are here to support you!
AI Use Disclosure:
STACK IT uses AI-enhanced tools to support initial candidate screening and interview note analysis. All assessments and hiring decisions remain human-led.
